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Delivery & Despatch

Discretion Assured - ships items in discreet, unbranded packaging

UK Delivery  Royal Mail Tracked 48 - £3.99 – Royal Mail Tracked 24 - £4.99 - FREE Royal Mail Tracked 48 for orders to the value of £50.00 or more – Royal Mail Tracked 48 usually takes 3-5 working days. Royal Mail Tracked 24 usually takes 1-2 working day to 90% of the UK.

  • Due to the nature of our products, we reserve the right to decline orders which request delivery to certain addresses including schools and places of worship.
  • When an order is returned to us after an attempted delivery, you will receive a refund for the value of the order minus the shipping costs.
  • If you decide to order again, delivery charges will apply as normal.
  • Prowler is not responsible for any orders delayed by incorrect information given at checkout, so please ensure you enter all information correctly.
  • When will my order be dispatched?

  • Before 2pm Monday-Thursday - SAME DAY
  • Before 12pm (noon) Friday - SAME DAY
  • Between 12pm (noon) Friday and Midnight Sunday - FOLLOWING MONDAY


    Returns & Replacements

    The Prowler website accepts unwanted items for refund or exchange for up to 30 days. All we ask is that these products are unopened, unused or unworn as appropriate.
    Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification. In all cases, you will need to contact us by email to tell us the details of your return and be issued with a returns number. You can then post the item back to us, please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.
    Please also ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting. Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

    Lingerie, latex clothing and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:
    Massage Oils
    Room Aromas
    Hosiery (including bodystockings, stockings and tights)
    Latex lingerie and clothing

    The above returns policy is only valid for purchases made through the Prowler website and does not necessarily apply to purchases made in our retail stores. Please contact your local Prowler store if you require more information on in-store returns.



    The currency converter on our website is purely for comparison.
    Depending on the current conversion rates, you may be charged a slightly different amount than what’s calculated on our website by your card provider. 


    Secure Payments

    Your security is important to us; utilises data encryption for your security.
    We accept the following forms of payment for your order:
    Credit or debit card: Visa / Visa Debit / Visa Delta / Visa Connect / Mastercard / Electron / Maestro / JCB


    Viewing Orders

    If you are logged-in or create an account during the purchase you will be able to view your orders by logging in to the My Accounts section of the website.


    Contact Details

    Our contact details are as follows:
    5-7 Brewer Street
    W1F 0RF
                          Phone +44 800 1223 669
    (9am-5pm – Monday-Friday)

    Free Gift


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